Support

Answers to common questions — and a real person if you need one.

Premium and purchases

How do I get Premium back on a new iPhone?

Sign in with the Apple account you used to buy Premium, open Turfora and tap Settings → Restore Purchases.

How do I cancel?

On your iPhone: Settings → your name → Subscriptions → Turfora. Cancel at least 24 hours before the renewal date. Premium stays on until the end of the period you’ve paid for.

How do I cancel the free trial?

The same way. Cancel before the 7 days are over and you won’t be charged.

How do I get a refund?

Apple handles all payments, so refunds come from Apple: go to reportaproblem.apple.com, find Turfora and choose “Request a refund”.

What’s free and what’s Premium?

• Free: your first scan with the diagnosis, confidence, health score and a short summary.
• Premium: the full treatment plan, more scans, checklist with reminders, 7-day photo check-ins with before/after, and your full history.

Scans and the AI

How do I take good photos?

• Shoot in daylight, without your own shadow over the spot.
• Wide shot: from standing height, so the whole problem area and some healthy grass are in the frame.
• Close-up: low over the edge of the problem, where sick and healthy grass meet.

The diagnosis looks wrong.

Lawn problems often look alike. Check the confidence on the result, then retake the photos following the tips above — on the free result, “Not sure? Retake” doesn’t use up your free scan. If a problem is serious or spreading fast, ask a local lawn professional or your extension service.

It says I’ve reached today’s limit.

Each installation can run up to 10 AI analyses a day (scans and check-ins together). The limit resets the next day.

The scan stopped or failed.

AI analysis needs an internet connection and takes about 15 seconds. Keep Turfora open on screen while it works — iOS can stop the request if you switch apps — and try again.

How do I stop sending photos to the AI?

Turn off Settings → AI analysis. Nothing is sent while it’s off; your saved history stays on your phone. Details in the privacy policy.

Which products should I buy?

Turfora names treatments by active ingredient, not brand, so you can pick any product that contains it. Always read and follow the label and your local rules.

Your data

Where is my data?

Only on your iPhone. There’s no account, and our server doesn’t keep your photos or diagnoses.

Moving to a new iPhone

Your Turfora history moves with an iCloud or computer backup, or with Quick Start when you set up the new phone. If you set the new phone up as new, Turfora starts empty.

Deleting my data

Delete the app to remove everything from your iPhone. For the anonymous statistics and crash reports, see the privacy policy.

Report a problem

Email supportturfora@gmail.com with:

• your iPhone model and iOS version;
• the Turfora version (iPhone Settings → Apps → Turfora);
• what you did just before the problem;
• a screenshot, if you can.